Topic: Personalized customer experience
Independent operations can learn a lot about the guest experience, brand loyalty and visit frequency from their chain counterparts.
The trick is to creating raving fans out of your guests is to trigger an emotion that will make your bar or restaurant stand out in their long-term memory.
Both bottle service and bar service are important aspects of your nightclub’s performance, but which model is best for business?
A short story-dispensing machine not only makes waiting less of a pain point for guests, it's a brilliant social media share-worthy attraction.
One effective tactic for developing a loyal customer base that returns to your venue on a regular basis is recognizing life-stage moments.
Technology can help you keep up with shifts in customer expectations but you have to know how to integrate new tech partners without causing major disruptions.