Topic: Guest experience

What is Customer Service?

William "Billie-O" Orilio explains the importance of human interactions in the hospitality industry, how to make your customers happy, and how to improve your bottom line.

Your Restaurant is NOT Special

Consultant and Nightclub & Bar contributor Donald Burns shares a valuable lesson learned from traversing the globe: your venue's problems aren't special.

A Master Class in Menu Design

The creative cocktail tome at Scarfes Bar in London is an homage to famous Brits and a master class in menu design, menu programming and the guest experience.

The First Crypto Nightclub

A new private club, MORE Las Vegas, is a case study in both the adoption of cryptocurrency and the importance of relationships in the nightlife space.

Make More Money Tableside

A creative bar and restaurant in Atlanta is putting engaging guests and adding to the bottom line with tableside cocktails and conversation.