Topic: Customer Experience
Look at your bar from the guest perspective and you'll find areas to improve. Make the right changes and you'll make more money.
Steele Platt and Wyatt Magnum will explain how your music can boost your bottom line at this year's Nightclub & Bar Show in Las Vegas.
The guest experience is the new marketing norm for today’s consumer but most bars and restaurants are suck at it.
Knowing the people who frequent your venue, who spend a lot of money, and who would be considered loyal guests is the name of the game.
We're watching the slow death of brick-and-mortar retail, and the hospitality business could be the next victim.
When executed properly, there's no need to buy into the stigma attached to pre-batched cocktails and drinks poured from tap systems.
William "Billie-O" Orilio explains the importance of human interactions in the hospitality industry, how to make your customers happy, and how to improve your bottom line.
The trick is to creating raving fans out of your guests is to trigger an emotion that will make your bar or restaurant stand out in their long-term memory.
The wrong choice of words can be the difference between a successful cocktail and one that bombs.
Both bottle service and bar service are important aspects of your nightclub’s performance, but which model is best for business?