Topic: Bar manager

NEVER Say These 3 Things

As an operator or manager, you need to watch what you say to your staff during times of stress. Here are three phrases to never say to your staff.

Exceptional Customer Service

Considering how fierce the competition for guests has gotten, owners and operators must deliver exceptional customer service at all times. Here are the keys to providing outstanding guest service, just like the legendary Walt Disney and Grand Hyatt Hotels chain.