Keyword: Donald Burns

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Stop the Turnover Bleeding

All bars and restaurants have turnover. It's something we don’t want to think or even talk about, but it’s time to have the conversation.

NEVER Say These 3 Things

As an operator or manager, you need to watch what you say to your staff during times of stress. Here are three phrases to never say to your staff.

Stop Whining About Hiring

If you want to hire top talent, stop whining that there's a lack of good workers out there. Then look at your brand's culture and make effective changes.

The Art of the Simple Menu

Mastering the art of the simple menu requires you to rein in your ego and trust the data. The payoff is attracting more guests and earning more money.