Bar Rescue Insider
Bar Rescue Insider
Is This the Service Industry?   March 28, 2012

I have heard "no" far too many times. This way of thinking actually makes me mad! We are in the service industry; it is our job to serve our guests, our duty to make our guests “raving fans” and our livelihood to provide a service to our guests.More>>

Bar Rescue Insider
My Very First NCB Show Experience   March 21, 2012

Early last week my husband, Jevon, and I packed our things and jumped in the car, bound for the Nightclub & Bar Convention and Trade Show in Las Vegas. More>>

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Creating a Service-Recovery Strategy   March 14, 2012

My mentality has always been the same: The guest experience must be the most important subject in the service industry.More>>

Bar Rescue Insider
Let Me Check …   March 7, 2012

“Let me check with the …” They may seem innocuous, but these five little words make me cringe. This phrase means the server is not educated about a huge percentage of your establishment’s sales. More>>

Bar Rescue Insider
How Color and Light Affect Interactions   February 29, 2012

Too often, bar owners select colors, then design and light their spaces with no thought to the atmosphere they are creating. The colors you choose for your business will drive the mood in your space; the way you light the space can accent or detract from the color palette.More>>

Bar Rescue Insider
Tailoring the Bar Experience    February 22, 2012

Does your bar's staff know how to read your clientele? Understanding what your guests need and want is crucial to building repeat business, so give them the amazing experiences they long for.More>>

Bar Rescue Insider
Who is Determining Your Menu?   February 15, 2012

Who is determining your menu? And who is deciding the fate of your ROI? Revamping a menu is a science! Why take a chance with your brand by not testing new items?More>>

Bar Rescue Insider
Cleanliness is Key   February 8, 2012

Although it's important for patrons to be able to see and find your establishment, what happens when a customer walks through the door will make or break you.More>>

Bar REscue Insider
How to Empower and Motivate Your Bartenders   February 1, 2012

Even the best staff members sometimes fail to understand their own skill sets. Therefore, finding ways to inspire your bartenders is crucial! More>>

Brian Duffy
Bringing Your Kitchen Back to Basics   January 25, 2012

Those of you lucky enough to have seen Season 1 of Spike TV’s “Bar Rescue” starring Nightclub & Bar Media Group President Jon Taffer know the show involves Taffer’s particular brand of bar science.More>>



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