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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


Robert Plotkin
The 10 Commandments of Excellent Service   April 27, 2011

There are unwritten conventions governing professional bar conduct. We know most of them intuitively, so why do so many bartenders consistently step on these seemingly straightforward rules? More>>

Top 10 Article
Managers, Don't Make Your Bartenders Cringe!    March 29, 2011

Ten mistakes managers make that cause bartenders to cringe. More>>

Bartender Article
The Profitable Side of Morale   March 15, 2011

Positive bartender and staff morale means greater profits, so here are tips for keeping smiles on their faces and dollars flowing. More>>

Article
Bar Resolutions 2011   February 8, 2011

Here are a few New Year’s resolutions to help make 2011 a profitable year. More>>

Emily Hanna Mayock
Wynn and Where Does Tip Sharing Stop?   October 28, 2010

Two Wynn Las Vegas employees sued the hospitality giant over the tip-sharing practice employed in the clubs, which requires employees to share with managers. But is it wrong?More>>

Article
Tips for Tips   October 11, 2010

Earning tips is not just dependent on how hard they work. In fact, there’s much more to the fine art of getting a good tip.More>>

Bowlmor-Carnival logo Article
Around the Scene: August 19, 2010   August 19, 2010

Muzique Montreal's patrons get angry after a Facebook post regarding overweight women, Bowlmor's owner gets sued for discrimination using social media and Rick's Cabaret releases its July numbers. More>>

Tim Kirkland Article
Scheduling for Profits   July 6, 2010

It's not cost control or driving sales or marketing that is a nightclub or bar manager's primary responsibility at the venue, it's the people.More>>

Article
Hard Rock Sharpens Image   June 24, 2010

Management in Vegas is getting serious about improving their images, including the nightlife group at Hard Rock, which instated random drug testing to employees and hired a new president/CEO to refocus its image.More>>

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What's an ideal ratio of guests to security staff?   June 7, 2010

Is there a ratio of guests to security people for a dance club that creates an ideal situation of good, safe fun? Find out here.More>>



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