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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


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Creating a Service-Recovery Strategy   March 14, 2012

My mentality has always been the same: The guest experience must be the most important subject in the service industry.More>>

Spilled Drink Article
Bartending Etiquette: Avoiding Blunders and Gaffes   March 13, 2012

Let’s be honest, bad service stinks. Rankle our sensibilities, trod on our concepts of lounge etiquette and we’ll rebel. There are unwritten conventions governing professional bar conduct. You know most of them intuitively. Then why is it so many bartenders consistently step on these...More>>

Bar Rescue Insider
Let Me Check …   March 7, 2012

“Let me check with the …” They may seem innocuous, but these five little words make me cringe. This phrase means the server is not educated about a huge percentage of your establishment’s sales. More>>

Bar Manager Article
How Bar Managers Can Succeed   February 28, 2012

It takes a lot of savvy to manage a bar or restaurant well, and frankly, not just anyone can pull it off. So what combination of knowledge and personal attributes does it take to produce an effective manager? Here’s our list of qualities:More>>

Shane Young
Creating a Sub-Culture for Promotional Success    February 24, 2012

Staff members often primarily are focused on their titles or workspaces, only going through the motions of making “mom and dad” happy. Instead of complaining about their apathy, do something about it!More>>

Bar Rescue Insider
Tailoring the Bar Experience    February 22, 2012

Does your bar's staff know how to read your clientele? Understanding what your guests need and want is crucial to building repeat business, so give them the amazing experiences they long for.More>>

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A Complaint Is an Opportunity to Build a Customer for Life   February 2, 2012

When a guest at your bar, nightclub or restaurant has a complaint, be sure to follow these tips to mitigate the damage: More>>

Bar REscue Insider
How to Empower and Motivate Your Bartenders   February 1, 2012

Even the best staff members sometimes fail to understand their own skill sets. Therefore, finding ways to inspire your bartenders is crucial! More>>

Unhappy Employee Article
Worst Mismanagement Practices: Are You Guilty?   January 31, 2012

A bar can be an extremely stressful place to earn a living. There are a number of ways a manager can negatively affect morale and productivity. The following items detail common mismanagement practices, examine why they are counterproductive and discuss how they can be avoided:More>>

Robert Plotkin
Don't "No Problem" Me   January 3, 2012

At the risk of sounding like a surly curmudgeon, I hereby declare war on the phrase, “No problem.” And so should you. This particularly horrid phrase has absolutely no place in on-premise vernacular. So, what’s the problem, you ask?More>>



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