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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


Rescue Tour logo Article
On a Mission   December 5, 2011

With more than 230 bar, club and restaurant operators in one room, you’d think it would be a pretty raucous atmosphere, and yet minutes before the first Nightclub & Bar University Rescue Tour event kicked off, the room was eerily quiet. More>>

Robert Plotkin
Are you Prepared for the Worst?   November 22, 2011

Expect the unexpected. It’s a common enough saying but one that’s especially true in this business.More>>

TIPS News
TIPS Launches Responsible Alcohol Service Training Program for Casinos   October 28, 2011

Health Communications, Inc. unveiled TIPS for Gaming 2.0, an alcohol server training and certification program designed specifically for casinos, riverboats and gambling centers.More>>

Robert Plotkin
Bartenders vs. Mixologists: What's the Difference?   October 25, 2011

Are there substantive differences between bartenders and mixologists? With cocktail culture firmly in the limelight, the word “mixologist” is bandied about so loosely that distinctions between the two have become obscured. More>>

Bartender female Article
The Savvy Art of Barmanship   September 26, 2011

Most beverage operators insist success in the bar business is predicated on creating human connections and ensuring customers feel welcome, comfortable and well-treated. That unwavering standard of care for clientele is at the heart of building repeat business and sustainable profitability. More>>

Robert Plotkin
Is Stress Killing Your Staff?   September 12, 2011

Karoshi. It’s the Japanese word for working oneself to death. Whether you realize it or not, some of your bartenders may be committing karoshi on a nightly basis. There are a number of things you can do to help alleviate the stress affecting your bartending staff:More>>

Cocktail Advice Article
Cocktail Advice From the Pros   August 29, 2011

If you only had one opportunity to pass on three pieces of advice to a rookie bartender about making cocktails, what would they be? Be prepared rookies, many of the pros' answers may well surprise you. More>>

Robert Plotkin
Seven Steps to Building Repeat Business   August 12, 2011

Want to double the volume of business you’re doing at the bar? Gimmicks and slick promotions won’t get you there. The only tried-and-true way to accomplish your goal is to convert first-time visitors into regular clientele.More>>

Robert Plotkin
Don’t Be Your Own Worst Enemy   July 19, 2011

Bad bosses create toxic work environments, which dissipate staff morale, undercut performance and foster conditions for theft. Robert Plotkin gives his take on conduct commandments for bar owners. More>>

Staffing for Success Article
Staffing for Success   July 5, 2011

Robert Casillas discusses five steps to building a winning team, helping your establishment generate profits. More>>



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