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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


Bartenders Article
Potent Wisdom for New Bartenders   May 22, 2012

What advice would you give a bartender working your bar for the first time? Following is a short list of things to cover in your bartender's initial pre-shift meeting:More>>

Robert Plotkin
Solitary Diners are a Business Opportunity   April 24, 2012

I am what is referred to as a business traveler. One of the downsides of traveling is having to dine alone. So why is it that from the moment I enter a restaurant alone, I’m treated like some pathetic excuse of a human being?More>>

Jack Robertiello
Can Rotating Bartenders Build Patron Loyalty?   April 17, 2012

I recently mentioned my skepticism about traveling bartenders — those who hop around the country for guest shots and work in multiple bars. My main complaint was on behalf of the customer, but following are two interesting twists to the trend that might soften me up: More>>

Bar Rescue Insider
Is This the Service Industry?   March 28, 2012

I have heard "no" far too many times. This way of thinking actually makes me mad! We are in the service industry; it is our job to serve our guests, our duty to make our guests “raving fans” and our livelihood to provide a service to our guests.More>>

Bar Rescue insider logo
Creating a Service-Recovery Strategy   March 14, 2012

My mentality has always been the same: The guest experience must be the most important subject in the service industry.More>>

Spilled Drink Article
Bartending Etiquette: Avoiding Blunders and Gaffes   March 13, 2012

Let’s be honest, bad service stinks. Rankle our sensibilities, trod on our concepts of lounge etiquette and we’ll rebel. There are unwritten conventions governing professional bar conduct. You know most of them intuitively. Then why is it so many bartenders consistently step on these...More>>

Bar Rescue Insider
Let Me Check …   March 7, 2012

“Let me check with the …” They may seem innocuous, but these five little words make me cringe. This phrase means the server is not educated about a huge percentage of your establishment’s sales. More>>

Bar Manager Article
How Bar Managers Can Succeed   February 28, 2012

It takes a lot of savvy to manage a bar or restaurant well, and frankly, not just anyone can pull it off. So what combination of knowledge and personal attributes does it take to produce an effective manager? Here’s our list of qualities:More>>

Shane Young
Creating a Sub-Culture for Promotional Success    February 24, 2012

Staff members often primarily are focused on their titles or workspaces, only going through the motions of making “mom and dad” happy. Instead of complaining about their apathy, do something about it!More>>

Bar Rescue Insider
Tailoring the Bar Experience    February 22, 2012

Does your bar's staff know how to read your clientele? Understanding what your guests need and want is crucial to building repeat business, so give them the amazing experiences they long for.More>>



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