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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


Manager Article
Screening for Effective Management    December 4, 2012

What distinguishes an effective manager from one who is ineffective, or worse, counterproductive? Identifying the attributes you’re looking for in a manager, likely none outweigh someone being “centered.”More>>

Tip Jar Article
Tip Jars, Where Art Thou?    November 20, 2012

A few years ago, a musician wrote an article regarding the effect the size and shape of a tip jar has on one’s tipped income. Years of observations lead him to believe that a large, glass brandy snifter prompted people to tip more.More>>

Bartender Article
Why Bad Things Happen to Good Bars   September 25, 2012

Doing something because “it’s the way it has been done in the past,” in reality, is to do something because it is familiar and may only serve to perpetuate a costly, inefficient or otherwise unfounded practice.More>>

Back Bar
Bar Backs - Cornerstones of the Bar Business   August 14, 2012

To my way of thinking, a tour of duty as a bar back is the best way to become a bartender. You learn that bartending as a nightlong series of interactions and transactions interspersed with making a few hundred cocktails.More>>

Graph Article
Hitting on All Cylinders   June 19, 2012

Keeping an operation running at optimum efficiency, takes knowing what to look for and making the necessary adjustments at the appropriate time. Therefore, beverage operations have to be hitting on all cylinders to crank out maximum profits. More>>

Bartenders Article
Potent Wisdom for New Bartenders   May 22, 2012

What advice would you give a bartender working your bar for the first time? Following is a short list of things to cover in your bartender's initial pre-shift meeting:More>>

Robert Plotkin
Solitary Diners are a Business Opportunity   April 24, 2012

I am what is referred to as a business traveler. One of the downsides of traveling is having to dine alone. So why is it that from the moment I enter a restaurant alone, I’m treated like some pathetic excuse of a human being?More>>

Jack Robertiello
Can Rotating Bartenders Build Patron Loyalty?   April 17, 2012

I recently mentioned my skepticism about traveling bartenders — those who hop around the country for guest shots and work in multiple bars. My main complaint was on behalf of the customer, but following are two interesting twists to the trend that might soften me up: More>>

Bar Rescue Insider
Is This the Service Industry?   March 28, 2012

I have heard "no" far too many times. This way of thinking actually makes me mad! We are in the service industry; it is our job to serve our guests, our duty to make our guests “raving fans” and our livelihood to provide a service to our guests.More>>

Bar Rescue insider logo
Creating a Service-Recovery Strategy   March 14, 2012

My mentality has always been the same: The guest experience must be the most important subject in the service industry.More>>



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