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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


Hiring for Bars and Nightclubs Article
Hire Rock Star Employees Not Lip Synchers   October 22, 2013

TJ Schier, President and Founder of Incentivize Solutions and S.M.A.R.T. Restaurant Group, gives his insight on the importance of the hiring and training process.More>>

National Bosses Day
Even Bosses Need A Little Love    October 16, 2013

National Bosses Day (Today, October 16) gives workers a chance to show appreciation for hard working supervisors. More>>

Customer Satisfaction Article
Dining Room Management “A Lost Art”    October 8, 2013

Dining Room Management or the role that your managers play in the front of the house will contribute greatly to customer satisfaction. Let’s examine the importance and key steps you can take to insure your team maintains top of mind focus.More>>

Make a Difference
5 Things that Make a Big Difference   September 17, 2013

The hospitality industry is very challenging for owners and operators. And the success is dependent on the efforts you are willing to put into it.More>>

Profits Article
Putting The P Back In Profits   September 3, 2013

As the US economy limps back to health the nightlife and bar scene is still trying to recover from the hits it has taken over the past few years. One of the biggest blows to revenues when the economy began to slip was consumers stepping down from premium and call spirits to well.More>>

Hiring for Bars and Nightclubs Article
Good Help Is Hard To Find   August 27, 2013

You have a clear vision of how you want to run your bar or nightclub but getting there through your staff seems difficult. Therefore, you need to find good hospitality employees that are highly social and in tune with others. More>>

VIP Guests
Securing The VIP Experience   August 6, 2013

VIP’s spend money and owners love money. Sometimes rules are bent and VIP’s get away with activities that are not normally allow from general patrons.More>>

Success or Failure Sign Article
10 Things Your Manager Should Never Do   July 9, 2013

There are a couple of things that you should never catch your managers doing, or any staff member, including yourself for that matter, when it comes to providing the best customer experience possible.More>>

Security Guard Article
California Security Guard Licensing Law   May 28, 2013

The State of California became the first state in the country to mandate all in house security guards or bouncers obtain a state license. Imagine how great you would feel if you could totally trust your team to handle a violent incident correctly with limited hands on force.More>>

Manager Article
What To Look For In Your GM   May 28, 2013

As an owner you need to know what to look for in a General Manager. Understanding that this person is key to the success of your venue and will need to execute on your concepts, ideas and vision is imperative. More>>



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