Let’s be honest, bad service stinks. Rankle our sensibilities, trod on our concepts of lounge etiquette and we’ll rebel. There are unwritten conventions governing professional bar conduct. You know most of them intuitively. Then why is it so many bartenders consistently step on these...More>>

“Let me check with the …” They may seem innocuous, but these five little words make me cringe. This phrase means the server is not educated about a huge percentage of your establishment’s sales. More>>

It takes a lot of savvy to manage a bar or restaurant well, and frankly, not just anyone can pull it off. So what combination of knowledge and personal attributes does it take to produce an effective manager? Here’s our list of qualities:More>>

Staff members often primarily are focused on their titles or workspaces, only going through the motions of making “mom and dad” happy. Instead of complaining about their apathy, do something about it!More>>

Does your bar's staff know how to read your clientele? Understanding what your guests need and want is crucial to building repeat business, so give them the amazing experiences they long for.More>>

When a guest at your bar, nightclub or restaurant has a complaint, be sure to follow these tips to mitigate the damage: More>>

Even the best staff members sometimes fail to understand their own skill sets. Therefore, finding ways to inspire your bartenders is crucial! More>>

A bar can be an extremely stressful place to earn a living. There are a number of ways a manager can negatively affect morale and productivity. The following items detail common mismanagement practices, examine why they are counterproductive and discuss how they can be avoided:More>>

At the risk of sounding like a surly curmudgeon, I hereby declare war on the phrase, “No problem.” And so should you. This particularly horrid phrase has absolutely no place in on-premise vernacular. So, what’s the problem, you ask?More>>

Criticism needn’t leave the recipient permanently scarred and you emotionally disturbed. Put down your scalpel and cat-o’-nine tails, here’s our top 10 list of ways to criticize your staff effectively, and hopefully, more humanely.More>>