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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


How To Hire Bar Staff Article
How to Find the Best Staff    June 24, 2014

It’s your bar. It’s your vision. The financial risk is yours. And yet, with some direction but no absolute control, you turn the whole thing over to some number and combination of managers and staff to execute.More>>

Customer Service
Demanding Customers Want Wow Service   June 10, 2014

Today’s customers are “wired and dangerous,” and one person can tell 10,000 people about their negative experience with the single click of a button. More>>

Waiter and Waitresses
Praise Your Staff on National Waiters and Waitresses Day   May 21, 2014

Today is a day to recognize the value and importance of your servers. They represent your venue and are all the difference between a good or bad experience had by customers.More>>

time off / vacation Article
Preparing Staff for Your Absence    May 20, 2014

There are many advantages to getting away but how do you get your staff and venue ready for your absence? And how much do you keep in touch once you’re gone?More>>

Staff Management / Lead By Example Article
Manage Staff by Setting an Example   May 13, 2014

Management is making other people do what you want them to do. What you want your staff to do is provide exceptional customer service. Here are 5 emotional intelligence's for you to set an example of behaviors you want them to emulate.More>>

Kitchen Manager Article
Are Your Kitchen Managers Effective?    April 21, 2014

Having individuals to turn you kitchen into a center of efficiency and driver of guest satisfaction is critical to your financial success.More>>

Feedback Article
How to Get Valuable Feedback   April 8, 2014

There are a multitude of methods in which to receive feedback today in our workplace. Too often we do not take the time to receive, nor utilize feedback to improve ourselves or our businesses. More>>

Spring Cleaning Article
Spring Cleaning is Not Strictly Seasonal   March 18, 2014

Owner of Oceans 234, Tom Mirisola, sheds light on his venue's take on spring cleaning and explains how it should be practiced all year long and not just one season.More>>

Effective Meetings Article
How To Conduct Effective Manager Meetings   March 4, 2014

In your quest to operate a first-class and matchless restaurant operation, and deliver awesome results, think about how you communicate and inform your team with practical and beneficial information.More>>

Adhering to Systems Article
Adhering to Systems Creates Efficiency   February 10, 2014

Sys-tem (sistum), noun. A set of principles or procedures according to which something is done; an organized scheme or method.More>>



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