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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


Nightclub and Bar Security Guards Article
5 Security Mistakes Failing Owners Make    July 22, 2014

There is not one act an owner performs which causes a shut down, but an accumulation of little unsatisfactory practices that transform into unfixable problems.More>>

Turning Service Failures into Successes Article
Turning Service Failures into Successes   July 15, 2014

Mistakes are inevitable and the nature of the bar business makes them more likely than in most other industries. However, turning a service failure into a success is worth the effort. More>>

Customer Relations Article
Building Customer Relationships is Vital to Success   July 1, 2014

It’s not just about being on time, being fast or even about being a hard worker. Servers and bartenders need to look at every customer as a personal Yelp review. More>>

How To Hire Bar Staff Article
How to Find the Best Staff    June 24, 2014

It’s your bar. It’s your vision. The financial risk is yours. And yet, with some direction but no absolute control, you turn the whole thing over to some number and combination of managers and staff to execute.More>>

Customer Service
Demanding Customers Want Wow Service   June 10, 2014

Today’s customers are “wired and dangerous,” and one person can tell 10,000 people about their negative experience with the single click of a button. More>>

Waiter and Waitresses
Praise Your Staff on National Waiters and Waitresses Day   May 21, 2014

Today is a day to recognize the value and importance of your servers. They represent your venue and are all the difference between a good or bad experience had by customers.More>>

time off / vacation Article
Preparing Staff for Your Absence    May 20, 2014

There are many advantages to getting away but how do you get your staff and venue ready for your absence? And how much do you keep in touch once you’re gone?More>>

Staff Management / Lead By Example Article
Manage Staff by Setting an Example   May 13, 2014

Management is making other people do what you want them to do. What you want your staff to do is provide exceptional customer service. Here are 5 emotional intelligence's for you to set an example of behaviors you want them to emulate.More>>

Kitchen Manager Article
Are Your Kitchen Managers Effective?    April 21, 2014

Having individuals to turn you kitchen into a center of efficiency and driver of guest satisfaction is critical to your financial success.More>>

Feedback Article
How to Get Valuable Feedback   April 8, 2014

There are a multitude of methods in which to receive feedback today in our workplace. Too often we do not take the time to receive, nor utilize feedback to improve ourselves or our businesses. More>>



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