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Staff Management

Tips from industry experts for hiring and retaining staff, conducting group interviews for front-of-the-house staff and more.


6 Ways to Make Workplace Wellness a Priority Article
6 Ways to Make Workplace Wellness a Priority   November 25, 2014

When employers make workplace wellness a priority, it can have a positive effect on both employee morale and the company’s bottom line.More>>

The Customer is not always right. Article
The Customer is Always Right is not Always Right   November 11, 2014

The phrase “the customer is always right” is an iconic one. While the concept and message it provides is useful guidance which organizations can base their customer service, the statement is obviously not absolutely correct.More>>

Tips for Better Customer Service Article
7 Ways to Better Customer Service   October 13, 2014

Here’s some tough love. You need to quit blaming all of the lousy service encounters in your bar on your staff and evaluate your own efforts and their effectiveness.More>>

The Importance of First Impressions at Your Bar Article
The Importance of First Impressions   September 23, 2014

The importance of a first impression is considered by most to be an unquestioned truism. Scientists and Psychologists repeatedly stress the significance of the initial encounter. More>>

Using variance reports to manage and train bartenders. Article
Tips to Manage Staff with Variance Reports   September 16, 2014

Variance reports are basically an analysis to see how liquor usage compares with sales. Here are three tips to help you use them to manage your staff.More>>

Dealing with Customer Complaints Article
6 Ways to Combat Customer Complaints   September 2, 2014

As an operator you must recognize and be able to quickly resolve customer complaints as they pop-up and teach our team members that those adverse moments of truth only cripple your business.More>>

Steps to Get the Most Out of Your Staff Article
5 Steps to Get the Most Out of Your Staff   August 25, 2014

Your employees are tasked with delivering your vision and nurturing your establishment’s relationship with your customer. Getting the most from your team is of critical importance. Here’s how.More>>

Restaurant and Bar Time Management Article
Managing Time and Resources Effectively   August 5, 2014

You are constantly challenged with completing multiple tasks with a never ending workload. Can you do it more effectively and efficiently with a constant eye on cost control and revenue building? More>>

Nightclub and Bar Security Guards Article
5 Security Mistakes Failing Owners Make    July 22, 2014

There is not one act an owner performs which causes a shut down, but an accumulation of little unsatisfactory practices that transform into unfixable problems.More>>

Turning Service Failures into Successes Article
Turning Service Failures into Successes   July 15, 2014

Mistakes are inevitable and the nature of the bar business makes them more likely than in most other industries. However, turning a service failure into a success is worth the effort. More>>



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