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Donna Hood Crecca Article
Millennial Matters   July 9, 2012

Restaurant operators and adult beverage marketers alike are working hard to engage Millennials consumers, and with good reason. The generation born between 1977 and 1994 is the largest since the Baby Boomers.More>>

Emily Hanna Mayock
The Health Care Ruling—Moving Beyond Shock to Preparation   July 9, 2012

Though the U.S. Supreme Court’s ruling last week upholding most provisions of the Patient Protection and Affordable Care Act (PPACA) may have been a surprise to some, the backlash from many business operators—inside and outside the on-premise industry—was exactly as predicted.More>>

Back Bar Article
Sales Up, Traffic Down and Beverage Alcohol Sales Skyrocketing   July 9, 2012

Restaurant operators saw continued gains in same-store sales during May, although shaky confidence could be putting a drain on customer traffic. The future outlook is positive as well. The association’s Restaurant Performance Index stood at 101.4 during May, down only 0.2% from April’s level of...More>>

ACSI Article
Chain Beverage Buzz: July 9, 2012   July 9, 2012

Red Lobster scored the highest customer satisfaction rating among full-service restaurant brands, according to the 2012 American Customer Satisfaction Index. Consumer Reports awarded nine chains with especially high marks in its annual sit-down restaurant survey, the results of which will be...More>>

Thank You Movement Article
Cause Marketing Does Good in More Ways Than One   June 25, 2012

Restaurant companies increasingly are turning to cause-marketing initiatives to drive consumer interest and increase brand awareness, as evidenced in a recent Nation’s Restaurant News article titled “Saluting The Troops.” Many restaurant chains, it notes, celebrated Memorial Day and Military...More>>

Emily Mayock
What’s the Mode Behind Your Message?   June 25, 2012

By interviewing 1,064 consumers as well as 425 restaurant owners and operators earlier this year the National Restaurant Association and LivingSocial set out to find out how your customers like their news from you?More>>

Ruth's Chris Article
Ruth’s Chris Gives Dads an Early Gift with Five-Course Scotch Pairing   June 25, 2012

Ruth’s Hospitality Group’s Director of Beverage Strategy, Helen Mackey, recently discussed the inspiration behind the meal, the impact it had on guests and what she would have done differently.More>>

Noodles & Company Article
Chain Beverage Buzz: June 25, 2012   June 25, 2012

U.S. restaurant goers increased their number of visits to foodservice outlets by 1% during the first three months of 2012, marking the strongest traffic gain since spring 2008, according to the NPD Group. The Port Washington, N.Y.-based market research firm also found that consumers increased...More>>

Technomic Article
Where’s the Value?    June 11, 2012

Consumers today define “value” much differently than just a few years ago. At one time, value related primarily to price. But as restaurants evolved and consumer expectations around food quality, service and the overall experience have increased, the dining out “value” parameters have also...More>>

Emily Mayock
NYC Soda Ban: Good for Health, but What About the Health of the Industry?   June 11, 2012

I was grabbing lunch at a local restaurant, consuming what can only be labeled as an “excessive amount of diet pop” (or soda, for the rest of you). So it’s only fitting that I was about to address New York City Mayor Michael Bloomberg’s recently introduced plan to ban large sugary beverages...More>>



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