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Guest Service

Expert advice on improving the guest experience for the on-premise industry.


Teddy's Hollywood Roosevelt Article
Thompson Hotels’ Nightlife Motto: Party. Sleep. Repeat.   October 14, 2010

As a hotelier, and one of the brains behind Thompson Hotels, Jason Pomeranc sees evening revelry as crucial to any hotel’s success. He explains Thompson's dominance in the LA market. More>>

Bowlmor-Carnival logo Article
Around the Scene: August 19, 2010   August 19, 2010

Muzique Montreal's patrons get angry after a Facebook post regarding overweight women, Bowlmor's owner gets sued for discrimination using social media and Rick's Cabaret releases its July numbers. More>>

Klein Blackbox+ Article
Talk To Me   August 6, 2010

Wireless headsets and push-button systems open the lines of communication, improving service and efficiency throughout the bar.More>>

Liquid pool las vegas Article
Valuing Daylife’s Toll on Nightlife   May 27, 2010

Big spending clients can’t possibly frolic away the day at a beach club and still turn up for their table reservation at a nightclub, ready to party — can they? Vegas execs weigh in.More>>

Article
Five Tips on Top-Shelf Barmanship   April 14, 2010

What makes the difference between a great cocktail at home and a great cocktail at your venue is barmanship. Here are this week’s five low or no-cost money-making ideas.More>>

Article
Vegas Nation   February 10, 2010

Las Vegas clubs are so successful that owners and developers are looking to bring the look and feel of Vegas nightlife to second-tier cites. But does Las Vegas-style nightlife travel well?More>>

Society Drinks Article
Mixing It Up: The Future of the Gay Bar   September 8, 2009

Gay bars are now courting straight patrons and vice versa.More>>

Consumer Insight Article
CONSUMER INSIGHT | Influencing Undecideds   June 2, 2009

More than 70 percent of patrons do not know the alcohol beverage they will order before they enter a bar, restaurant or nightclub, according to a survey.More>>



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