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Guest Service

Expert advice on improving the guest experience for the on-premise industry.


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Make an Entrance!    March 7, 2011

Understanding and effectively utilizing your first five feet can go a long way in giving your customers a positive experience. More>>

Donna Hood Crecca Article
Kudos & Warnings    March 7, 2011

The truth is that those bar and nightclub pros who constantly look for ways to grow sales and improve margins are the ones with the loyal crowds and the mounds of cash. More>>

Jack Robertiello
Someone's Got to Pay...   February 22, 2011

The short story of one man, a hostage credit card and why understaffed bars lose money being cheap about staffing...More>>

Teddy's Hollywood Roosevelt Article
Thompson Hotels’ Nightlife Motto: Party. Sleep. Repeat.   October 14, 2010

As a hotelier, and one of the brains behind Thompson Hotels, Jason Pomeranc sees evening revelry as crucial to any hotel’s success. He explains Thompson's dominance in the LA market. More>>

Bowlmor-Carnival logo Article
Around the Scene: August 19, 2010   August 19, 2010

Muzique Montreal's patrons get angry after a Facebook post regarding overweight women, Bowlmor's owner gets sued for discrimination using social media and Rick's Cabaret releases its July numbers. More>>

Klein Blackbox+ Article
Talk To Me   August 6, 2010

Wireless headsets and push-button systems open the lines of communication, improving service and efficiency throughout the bar.More>>

Liquid pool las vegas Article
Valuing Daylife’s Toll on Nightlife   May 27, 2010

Big spending clients can’t possibly frolic away the day at a beach club and still turn up for their table reservation at a nightclub, ready to party — can they? Vegas execs weigh in.More>>

Article
Five Tips on Top-Shelf Barmanship   April 14, 2010

What makes the difference between a great cocktail at home and a great cocktail at your venue is barmanship. Here are this week’s five low or no-cost money-making ideas.More>>

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Vegas Nation   February 10, 2010

Las Vegas clubs are so successful that owners and developers are looking to bring the look and feel of Vegas nightlife to second-tier cites. But does Las Vegas-style nightlife travel well?More>>

Society Drinks Article
Mixing It Up: The Future of the Gay Bar   September 8, 2009

Gay bars are now courting straight patrons and vice versa.More>>



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