When looking at your venue you need to visualize the cause and effect of almost every decision being made and the impact those decisions make on the psyche of your customers. By systematically going through the multiple scenarios that could play out in a single day you will be able to assess the...More>>

Bartenders and servers are in the best positions to decide whether or not to serve a patron another drink. Everyone involved in the operation must have a commitment to serving alcohol responsibly and protecting the safety of the clientele, as well as that of the public at large.More>>

While I may be a slob, I would never hand someone his or her drink while holding the top half of the glass. Isn’t that akin to handling the tines of someone’s fork or scooping ice into a glass with your fingers?More>>

The formula for success in the bar business is far from tricky: Keep the clientele happy, and they’ll return to dump their discretionary income into your coffers. But, if you’re short on specific ideas on how to increase customer satisfaction, consider the following offerings:More>>

Understanding and effectively utilizing your first five feet can go a long way in giving your customers a positive experience. More>>

The truth is that those bar and nightclub pros who constantly look for ways to grow sales and improve margins are the ones with the loyal crowds and the mounds of cash. More>>

The short story of one man, a hostage credit card and why understaffed bars lose money being cheap about staffing...More>>

As a hotelier, and one of the brains behind Thompson Hotels, Jason Pomeranc sees evening revelry as crucial to any hotel’s success. He explains Thompson's dominance in the LA market. More>>

Muzique Montreal's patrons get angry after a Facebook post regarding overweight women, Bowlmor's owner gets sued for discrimination using social media and Rick's Cabaret releases its July numbers. More>>

Wireless headsets and push-button systems open the lines of communication, improving service and efficiency throughout the bar.More>>