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Staff Management
Robert Plotkin
Bartenders vs. Mixologists: What's the Difference?   October 25, 2011

Are there substantive differences between bartenders and mixologists? With cocktail culture firmly in the limelight, the word “mixologist” is bandied about so loosely that distinctions between the two have become obscured. More>>

Robert Plotkin
Is Stress Killing Your Staff?   September 12, 2011

Karoshi. It’s the Japanese word for working oneself to death. Whether you realize it or not, some of your bartenders may be committing karoshi on a nightly basis. There are a number of things you can do to help alleviate the stress affecting your bartending staff:More>>

Robert Plotkin
Seven Steps to Building Repeat Business   August 12, 2011

Want to double the volume of business you’re doing at the bar? Gimmicks and slick promotions won’t get you there. The only tried-and-true way to accomplish your goal is to convert first-time visitors into regular clientele.More>>

Robert Plotkin
Don’t Be Your Own Worst Enemy   July 19, 2011

Bad bosses create toxic work environments, which dissipate staff morale, undercut performance and foster conditions for theft. Robert Plotkin gives his take on conduct commandments for bar owners. More>>

Robert Plotkin
The 10 Commandments of Excellent Service   April 27, 2011

There are unwritten conventions governing professional bar conduct. We know most of them intuitively, so why do so many bartenders consistently step on these seemingly straightforward rules? More>>

Emily Hanna Mayock
Wynn and Where Does Tip Sharing Stop?   October 28, 2010

Two Wynn Las Vegas employees sued the hospitality giant over the tip-sharing practice employed in the clubs, which requires employees to share with managers. But is it wrong?More>>



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