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Staff Management
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Creating a Service-Recovery Strategy   March 14, 2012

My mentality has always been the same: The guest experience must be the most important subject in the service industry.More>>

Bar Rescue Insider
Let Me Check …   March 7, 2012

“Let me check with the …” They may seem innocuous, but these five little words make me cringe. This phrase means the server is not educated about a huge percentage of your establishment’s sales. More>>

Shane Young
Creating a Sub-Culture for Promotional Success    February 24, 2012

Staff members often primarily are focused on their titles or workspaces, only going through the motions of making “mom and dad” happy. Instead of complaining about their apathy, do something about it!More>>

Bar Rescue Insider
Tailoring the Bar Experience    February 22, 2012

Does your bar's staff know how to read your clientele? Understanding what your guests need and want is crucial to building repeat business, so give them the amazing experiences they long for.More>>

Bar REscue Insider
How to Empower and Motivate Your Bartenders   February 1, 2012

Even the best staff members sometimes fail to understand their own skill sets. Therefore, finding ways to inspire your bartenders is crucial! More>>

Robert Plotkin
Don't "No Problem" Me   January 3, 2012

At the risk of sounding like a surly curmudgeon, I hereby declare war on the phrase, “No problem.” And so should you. This particularly horrid phrase has absolutely no place in on-premise vernacular. So, what’s the problem, you ask?More>>

Criticize
10 Ways to Criticize Staff Effectively   December 6, 2011

Criticism needn’t leave the recipient permanently scarred and you emotionally disturbed. Put down your scalpel and cat-o’-nine tails, here’s our top 10 list of ways to criticize your staff effectively, and hopefully, more humanely.More>>

Robert Plotkin
Are you Prepared for the Worst?   November 22, 2011

Expect the unexpected. It’s a common enough saying but one that’s especially true in this business.More>>

Robert Plotkin
Bartenders vs. Mixologists: What's the Difference?   October 25, 2011

Are there substantive differences between bartenders and mixologists? With cocktail culture firmly in the limelight, the word “mixologist” is bandied about so loosely that distinctions between the two have become obscured. More>>

Robert Plotkin
Is Stress Killing Your Staff?   September 12, 2011

Karoshi. It’s the Japanese word for working oneself to death. Whether you realize it or not, some of your bartenders may be committing karoshi on a nightly basis. There are a number of things you can do to help alleviate the stress affecting your bartending staff:More>>



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