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Staff Management
Customer Service
Demanding Customers Want Wow Service   June 10, 2014

Today’s customers are “wired and dangerous,” and one person can tell 10,000 people about their negative experience with the single click of a button. More>>

Waiter and Waitresses
Praise Your Staff on National Waiters and Waitresses Day   May 21, 2014

Today is a day to recognize the value and importance of your servers. They represent your venue and are all the difference between a good or bad experience had by customers.More>>

Reasons Why Employees Quit
7 Reasons Why Employees Quit    November 12, 2013

The saying goes that people don't quit jobs, they quit their bosses. Here we dive into seven different reasons why employees quit and how you as an owner can combat these difficulties and retain good employees.More>>

Cook Something Bold
Put Your Chefs To The Test On National Cook Something Bold Day!   November 8, 2013

Cooking something bold, daring or out of your comfort zone can pay off in a big way. Don’t be afraid to get creative with your current inventory and see what your chefs are made of.More>>

National Bosses Day
Even Bosses Need A Little Love    October 16, 2013

National Bosses Day (Today, October 16) gives workers a chance to show appreciation for hard working supervisors. More>>

Make a Difference
5 Things that Make a Big Difference   September 17, 2013

The hospitality industry is very challenging for owners and operators. And the success is dependent on the efforts you are willing to put into it.More>>

VIP Guests
Securing The VIP Experience   August 6, 2013

VIP’s spend money and owners love money. Sometimes rules are bent and VIP’s get away with activities that are not normally allow from general patrons.More>>

Bar
Shake Things Up, For Goodness Sake!   January 3, 2013

There’s no room at the top for the complacent and uninspired. It’s all about stepping over the rut, not falling in it. So take our list, grab a stepladder, and start shaking things up.More>>

Back Bar
Bar Backs - Cornerstones of the Bar Business   August 14, 2012

To my way of thinking, a tour of duty as a bar back is the best way to become a bartender. You learn that bartending as a nightlong series of interactions and transactions interspersed with making a few hundred cocktails.More>>

Robert Plotkin
Solitary Diners are a Business Opportunity   April 24, 2012

I am what is referred to as a business traveler. One of the downsides of traveling is having to dine alone. So why is it that from the moment I enter a restaurant alone, I’m treated like some pathetic excuse of a human being?More>>



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