Even though the occasional shift will be slow, you can still contribute to the general welfare of the business. Here’s my top 10 list of things to do behind a bar when you just can’t lean for one more minute: More>>

Early last week my husband, Jevon, and I packed our things and jumped in the car, bound for the Nightclub & Bar Convention and Trade Show in Las Vegas. More>>

My mentality has always been the same: The guest experience must be the most important subject in the service industry.More>>

“Let me check with the …” They may seem innocuous, but these five little words make me cringe. This phrase means the server is not educated about a huge percentage of your establishment’s sales. More>>

Shingo Gokan of New York City's Angel's Share won top honors at Bacardi's 2012 Global Legacy Cocktail Competition, but just as interesting to U.S. observers is the brand's international rep as mixology supporter.More>>

Too often, bar owners select colors, then design and light their spaces with no thought to the atmosphere they are creating. The colors you choose for your business will drive the mood in your space; the way you light the space can accent or detract from the color palette.More>>

I must be a lightning rod for malfeasance because all too frequently I spot bartenders ripping off the house. Sometimes I catch a glimpse of them out of the corner of my eye; other times they do it right in front of me. It’s enough to make me want to stay home.More>>

Staff members often primarily are focused on their titles or workspaces, only going through the motions of making “mom and dad” happy. Instead of complaining about their apathy, do something about it!More>>

Does your bar's staff know how to read your clientele? Understanding what your guests need and want is crucial to building repeat business, so give them the amazing experiences they long for.More>>

When the debate about bartenders’ intellectual property — drink concepts and recipes, mainly — broke out, I admit to being completely without interest. But something that’s now in federal court should give everyone in the drink business pause.More>>