Bar Management
Jack Robertiello
Where's My Regular Bartender?   April 3, 2012

What’s the point of guest bartending? I admire the camaraderie among barfolk, but I think it is an operational mistake. For every person a guest bartender entices, my bet is he/she risks alienating two more.More>>

Bar Rescue Insider
Is This the Service Industry?   March 28, 2012

I have heard "no" far too many times. This way of thinking actually makes me mad! We are in the service industry; it is our job to serve our guests, our duty to make our guests “raving fans” and our livelihood to provide a service to our guests.More>>

Robert Plotkin
Top 10 Things to Do During a Slow Bar Shift   March 27, 2012

Even though the occasional shift will be slow, you can still contribute to the general welfare of the business. Here’s my top 10 list of things to do behind a bar when you just can’t lean for one more minute: More>>

Bar Rescue Insider
My Very First NCB Show Experience   March 21, 2012

Early last week my husband, Jevon, and I packed our things and jumped in the car, bound for the Nightclub & Bar Convention and Trade Show in Las Vegas. More>>

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Creating a Service-Recovery Strategy   March 14, 2012

My mentality has always been the same: The guest experience must be the most important subject in the service industry.More>>

Bar Rescue Insider
Let Me Check …   March 7, 2012

“Let me check with the …” They may seem innocuous, but these five little words make me cringe. This phrase means the server is not educated about a huge percentage of your establishment’s sales. More>>

Jack Robertiello
Bacardi Gets Global Bartender Respect at Competition   March 6, 2012

Shingo Gokan of New York City's Angel's Share won top honors at Bacardi's 2012 Global Legacy Cocktail Competition, but just as interesting to U.S. observers is the brand's international rep as mixology supporter.More>>

Bar Rescue Insider
How Color and Light Affect Interactions   February 29, 2012

Too often, bar owners select colors, then design and light their spaces with no thought to the atmosphere they are creating. The colors you choose for your business will drive the mood in your space; the way you light the space can accent or detract from the color palette.More>>

Robert Plotkin
Short Pouring: Caught in the Act   February 28, 2012

I must be a lightning rod for malfeasance because all too frequently I spot bartenders ripping off the house. Sometimes I catch a glimpse of them out of the corner of my eye; other times they do it right in front of me. It’s enough to make me want to stay home.More>>

Shane Young
Creating a Sub-Culture for Promotional Success    February 24, 2012

Staff members often primarily are focused on their titles or workspaces, only going through the motions of making “mom and dad” happy. Instead of complaining about their apathy, do something about it!More>>



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