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Staff Management
Restaurant Owner Matrix Article
How to Avoid “Crazy Maker” Status in Your Restaurant   January 22, 2013

To help restaurant owners find ways to improve their business operations, David Scott Peters created the Restaurant Owner Matrix and it ultimately determines if you are a Crazy Maker, a Pencil Pusher, a Head Coach or a Social Worker...More>>

Winter Blues Article
Beating The Mid-Winter Blahs — It's Mind Over Matter   January 15, 2013

It’s as real as overcast, freezing rain and grungy slush. They’re the mid-winter blahs, that pervasive depression that befalls all of us. It strikes in the early part of the year when our minds begin to accept that there won’t be any occasion worth celebrating until spring.More>>

Manager Article
Screening for Effective Management    December 4, 2012

What distinguishes an effective manager from one who is ineffective, or worse, counterproductive? Identifying the attributes you’re looking for in a manager, likely none outweigh someone being “centered.”More>>

Tip Jar Article
Tip Jars, Where Art Thou?    November 20, 2012

A few years ago, a musician wrote an article regarding the effect the size and shape of a tip jar has on one’s tipped income. Years of observations lead him to believe that a large, glass brandy snifter prompted people to tip more.More>>

Bartender Article
Why Bad Things Happen to Good Bars   September 25, 2012

Doing something because “it’s the way it has been done in the past,” in reality, is to do something because it is familiar and may only serve to perpetuate a costly, inefficient or otherwise unfounded practice.More>>

Graph Article
Hitting on All Cylinders   June 19, 2012

Keeping an operation running at optimum efficiency, takes knowing what to look for and making the necessary adjustments at the appropriate time. Therefore, beverage operations have to be hitting on all cylinders to crank out maximum profits. More>>

Bartenders Article
Potent Wisdom for New Bartenders   May 22, 2012

What advice would you give a bartender working your bar for the first time? Following is a short list of things to cover in your bartender's initial pre-shift meeting:More>>

Spilled Drink Article
Bartending Etiquette: Avoiding Blunders and Gaffes   March 13, 2012

Let’s be honest, bad service stinks. Rankle our sensibilities, trod on our concepts of lounge etiquette and we’ll rebel. There are unwritten conventions governing professional bar conduct. You know most of them intuitively. Then why is it so many bartenders consistently step on these...More>>

Bar Manager Article
How Bar Managers Can Succeed   February 28, 2012

It takes a lot of savvy to manage a bar or restaurant well, and frankly, not just anyone can pull it off. So what combination of knowledge and personal attributes does it take to produce an effective manager? Here’s our list of qualities:More>>

blank Article
A Complaint Is an Opportunity to Build a Customer for Life   February 2, 2012

When a guest at your bar, nightclub or restaurant has a complaint, be sure to follow these tips to mitigate the damage: More>>



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