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Staff Management
Hostess Article
How Strong is Your Host Staff?    December 10, 2013

Most owners and managers understand the importance and value in excellent service. Therefore, they spend a great deal of time working with their wait staff and bartenders. But how much training does your host staff receive?More>>

Hiring for Bars and Nightclubs Article
Hire Rock Star Employees Not Lip Synchers   October 22, 2013

TJ Schier, President and Founder of Incentivize Solutions and S.M.A.R.T. Restaurant Group, gives his insight on the importance of the hiring and training process.More>>

Customer Satisfaction Article
Dining Room Management “A Lost Art”    October 8, 2013

Dining Room Management or the role that your managers play in the front of the house will contribute greatly to customer satisfaction. Let’s examine the importance and key steps you can take to insure your team maintains top of mind focus.More>>

Profits Article
Putting The P Back In Profits   September 3, 2013

As the US economy limps back to health the nightlife and bar scene is still trying to recover from the hits it has taken over the past few years. One of the biggest blows to revenues when the economy began to slip was consumers stepping down from premium and call spirits to well.More>>

Hiring for Bars and Nightclubs Article
Good Help Is Hard To Find   August 27, 2013

You have a clear vision of how you want to run your bar or nightclub but getting there through your staff seems difficult. Therefore, you need to find good hospitality employees that are highly social and in tune with others. More>>

Success or Failure Sign Article
10 Things Your Manager Should Never Do   July 9, 2013

There are a couple of things that you should never catch your managers doing, or any staff member, including yourself for that matter, when it comes to providing the best customer experience possible.More>>

Security Guard Article
California Security Guard Licensing Law   May 28, 2013

The State of California became the first state in the country to mandate all in house security guards or bouncers obtain a state license. Imagine how great you would feel if you could totally trust your team to handle a violent incident correctly with limited hands on force.More>>

Manager Article
What To Look For In Your GM   May 28, 2013

As an owner you need to know what to look for in a General Manager. Understanding that this person is key to the success of your venue and will need to execute on your concepts, ideas and vision is imperative. More>>

Manager Article
Five Essential Factors for Enforcing Staff Policy    April 30, 2013

Enforcement of rules, guidelines and policies is an area that many bar owners struggle with. This is especially true if a company is expanding and its rules change as the business grows. More>>

Waiter Article
Great Hiring Is Key To Successful Service   March 12, 2013

If location, décor, music, food, and drinks are the core ingredients of a successful bar or nightclub, service and hospitality is the special sauce that brings customers back for more.More>>



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