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Staff Management
Success or Failure Sign Article
10 Things Your Manager Should Never Do   July 9, 2013

There are a couple of things that you should never catch your managers doing, or any staff member, including yourself for that matter, when it comes to providing the best customer experience possible.More>>

Security Guard Article
California Security Guard Licensing Law   May 28, 2013

The State of California became the first state in the country to mandate all in house security guards or bouncers obtain a state license. Imagine how great you would feel if you could totally trust your team to handle a violent incident correctly with limited hands on force.More>>

Manager Article
What To Look For In Your GM   May 28, 2013

As an owner you need to know what to look for in a General Manager. Understanding that this person is key to the success of your venue and will need to execute on your concepts, ideas and vision is imperative. More>>

Manager Article
Five Essential Factors for Enforcing Staff Policy    April 30, 2013

Enforcement of rules, guidelines and policies is an area that many bar owners struggle with. This is especially true if a company is expanding and its rules change as the business grows. More>>

Waiter Article
Great Hiring Is Key To Successful Service   March 12, 2013

If location, décor, music, food, and drinks are the core ingredients of a successful bar or nightclub, service and hospitality is the special sauce that brings customers back for more.More>>

TJ Schier Article
NCB Book Series – SMART Restaurant Guide’s by TJ Schier   February 26, 2013

Schier one of the highest rated speakers at the NCB Show he is also an author of a book series. The foundation book entitled S.M.A.R.T. Restaurant Guide to Effective Food Service Operations focuses on moving the right items to drive restaurant success.More>>

Security Guard Article
Maintaining Control With Effective Security   February 19, 2013

Effective security could be a game changer for the overall success of your Venue. Your security could not only make or break your customer experience but your liability as well. More>>

Prema Lounge Article
7 Ways to Maximize Employee Sales    February 12, 2013

Instead of spending extra money on dubious promoters or loss-leader promotions, implement and use these seven tools to maximize what you are getting out of your existing restaurant and staff.More>>

Restaurant Owner Matrix Article
How to Avoid “Crazy Maker” Status in Your Restaurant   January 22, 2013

To help restaurant owners find ways to improve their business operations, David Scott Peters created the Restaurant Owner Matrix and it ultimately determines if you are a Crazy Maker, a Pencil Pusher, a Head Coach or a Social Worker...More>>

Winter Blues Article
Beating The Mid-Winter Blahs — It's Mind Over Matter   January 15, 2013

It’s as real as overcast, freezing rain and grungy slush. They’re the mid-winter blahs, that pervasive depression that befalls all of us. It strikes in the early part of the year when our minds begin to accept that there won’t be any occasion worth celebrating until spring.More>>



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