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Staff Management
Using variance reports to manage and train bartenders. Article
Tips to Manage Staff with Variance Reports   September 16, 2014

Variance reports are basically an analysis to see how liquor usage compares with sales. Here are three tips to help you use them to manage your staff.More>>

Dealing with Customer Complaints Article
6 Ways to Combat Customer Complaints   September 2, 2014

As an operator you must recognize and be able to quickly resolve customer complaints as they pop-up and teach our team members that those adverse moments of truth only cripple your business.More>>

Steps to Get the Most Out of Your Staff Article
5 Steps to Get the Most Out of Your Staff   August 25, 2014

Your employees are tasked with delivering your vision and nurturing your establishment’s relationship with your customer. Getting the most from your team is of critical importance. Here’s how.More>>

Restaurant and Bar Time Management Article
Managing Time and Resources Effectively   August 5, 2014

You are constantly challenged with completing multiple tasks with a never ending workload. Can you do it more effectively and efficiently with a constant eye on cost control and revenue building? More>>

Nightclub and Bar Security Guards Article
5 Security Mistakes Failing Owners Make    July 22, 2014

There is not one act an owner performs which causes a shut down, but an accumulation of little unsatisfactory practices that transform into unfixable problems.More>>

Turning Service Failures into Successes Article
Turning Service Failures into Successes   July 15, 2014

Mistakes are inevitable and the nature of the bar business makes them more likely than in most other industries. However, turning a service failure into a success is worth the effort. More>>

Customer Relations Article
Building Customer Relationships is Vital to Success   July 1, 2014

It’s not just about being on time, being fast or even about being a hard worker. Servers and bartenders need to look at every customer as a personal Yelp review. More>>

How To Hire Bar Staff Article
How to Find the Best Staff    June 24, 2014

It’s your bar. It’s your vision. The financial risk is yours. And yet, with some direction but no absolute control, you turn the whole thing over to some number and combination of managers and staff to execute.More>>

time off / vacation Article
Preparing Staff for Your Absence    May 20, 2014

There are many advantages to getting away but how do you get your staff and venue ready for your absence? And how much do you keep in touch once you’re gone?More>>

Staff Management / Lead By Example Article
Manage Staff by Setting an Example   May 13, 2014

Management is making other people do what you want them to do. What you want your staff to do is provide exceptional customer service. Here are 5 emotional intelligence's for you to set an example of behaviors you want them to emulate.More>>



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