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Staff Management
Finishing Strong: The Do’s and Don’ts of Creating Lasting Impressions Article
Finishing Strong: The Do’s and Don’ts of Creating Lasting Impressions    January 20, 2015

Finishing strong is arguably the most important of the misunderstood components of service excellence, and the one that is most often neglected. More>>

5 Strategies to Ensure the Success of a Family Run Bar Business Article
5 Strategies to Ensure the Success of a Family Run Bar    January 6, 2015

Bars and restaurants are where we meet friends and family, and where we have a drink and talk. But it’s not always cocktails and chatting when the bar or restaurant is family run.More>>

Steps to Running the Ultimate Shift Meeting Article
3 Steps to Running the Ultimate Staff Meeting   December 16, 2014

What does your staff need to hear and want to hear prior to a “kick ass” Friday night shift? You may have a mere 15-20 minutes to deliver your message of encouragement and key tactics to execute on. More>>

Everyone wants to have great employees, but only a few bars do. Article
Your Staff Still Sucks   December 9, 2014

Everyone wants to have great employees, but only a few bars do. How do they do it? What are their secrets?More>>

6 Ways to Make Workplace Wellness a Priority Article
6 Ways to Make Workplace Wellness a Priority   November 25, 2014

When employers make workplace wellness a priority, it can have a positive effect on both employee morale and the company’s bottom line.More>>

The Customer is not always right. Article
The Customer is Always Right is not Always Right   November 11, 2014

The phrase “the customer is always right” is an iconic one. While the concept and message it provides is useful guidance which organizations can base their customer service, the statement is obviously not absolutely correct.More>>

Tips for Better Customer Service Article
7 Ways to Better Customer Service   October 13, 2014

Here’s some tough love. You need to quit blaming all of the lousy service encounters in your bar on your staff and evaluate your own efforts and their effectiveness.More>>

The Importance of First Impressions at Your Bar Article
The Importance of First Impressions   September 23, 2014

The importance of a first impression is considered by most to be an unquestioned truism. Scientists and Psychologists repeatedly stress the significance of the initial encounter. More>>

Using variance reports to manage and train bartenders. Article
Tips to Manage Staff with Variance Reports   September 16, 2014

Variance reports are basically an analysis to see how liquor usage compares with sales. Here are three tips to help you use them to manage your staff.More>>

Dealing with Customer Complaints Article
6 Ways to Combat Customer Complaints   September 2, 2014

As an operator you must recognize and be able to quickly resolve customer complaints as they pop-up and teach our team members that those adverse moments of truth only cripple your business.More>>



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