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Responsible Service
Closing Time: Managing Patron Behavior Article
Closing Time: Managing Patron Behavior   February 2, 2015

One of the most critical times in any bar or nightclub is the time leading up to and the actual closing of a venue. This witching hour can be problematic if not monitored and proactively managed.More>>

Finishing Strong: The Do’s and Don’ts of Creating Lasting Impressions Article
Finishing Strong: The Do’s and Don’ts of Creating Lasting Impressions    January 20, 2015

Finishing strong is arguably the most important of the misunderstood components of service excellence, and the one that is most often neglected. More>>

Things that can destroy you bar business Article
6 Things That Can Destroy Your Bar   September 9, 2014

Here we'll take a look at the top six reasons beyond being financially ill prepared that cause establishments to fail—a lot of them in their first year.More>>

Liquor Liability Article
Liquor Licensees Assess Your Risk   February 18, 2014

Through years of consulting, testifying and reviewing countless protocols nationwide from liquor liability complaints to slips, trips and falls, one thing remains consistent; the liquor industry is inconsistent. More>>

Buffalo Wind Wings Article
Buffalo Wild Wings Responsible Beverage Service    September 30, 2013

The work done by numerous restaurant chains to handle training young staffers how to monitor guest consumption deserves attention of the entire industry. And Buffalo Wild Wings has consistently worked on improving their compliance and adoption of responsible service guidelines.More>>

Checking IDs Article
Are You Checking IDs Properly?    September 3, 2013

Every employee working in the bar or club should understand the simple mechanics of screening a guests identification and the disastrous consequence of mistakes.More>>

Andrew Wells Article
Andrew Wells - America's Most Responsible Bartender   October 23, 2012

Andrew Wells is exactly who you’d like to have working at your bar. Gregarious, talented and knowledgeable about the craft, Wells has what it takes to anchor any bartending staff.More>>

Guy Smith, Executive Vice President, Diageo Corporate Relations Article
Striking Back At "Alcophobes"   May 29, 2012

Guy Smith, Executive Vice President, Diageo Corporate Relations, created quite a stir recently at the Responsible Retailing Conference by accusing "alcophobes" of bogus scientific studies designed to demonize beverage alcohol. He discusses why the industry is pushing back.More>>

Gavel Article
Serve Responsibly or Suffer the Consequences   December 19, 2011

You know you're going to have a bad day if you’re in court, and you see Randy Durnal take the stand for the plaintiff. In the area of dram shop litigation, he is a tenacious investigator and a highly persuasive witness. If staying on the right side of the law is important to you, it’s best to...More>>

Rescue Tour logo Article
On a Mission   December 5, 2011

With more than 230 bar, club and restaurant operators in one room, you’d think it would be a pretty raucous atmosphere, and yet minutes before the first Nightclub & Bar University Rescue Tour event kicked off, the room was eerily quiet. More>>



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