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Bar Management - Serve Responsibly

Closing Time: Managing Patron Behavior

February 2, 2015 | Article | By Kristen Santoro

One of the most critical times in any bar or nightclub is the time leading up to and the actual closing of a venue. This witching hour can be... more >>

Finishing Strong: The Do’s and Don’ts of Creating Lasting Impressions

January 20, 2015 | Article | By Brian Warrener

Finishing strong is arguably the most important of the misunderstood components of service excellence, and the one that is most often neglected. more >>

Things that can destroy you bar business

September 9, 2014 | Article | By Amanda Baltazar

Here we'll take a look at the top six reasons beyond being financially ill prepared that cause establishments to fail—a lot of them in their first... more >>

Liquor Liability

February 18, 2014 | Article | By Randy Durnal

Through years of consulting, testifying and reviewing countless protocols nationwide from liquor liability complaints to slips, trips and falls, one... more >>

Buffalo Wind Wings

September 30, 2013 | Article | By Jack Robertiello

The work done by numerous restaurant chains to handle training young staffers how to monitor guest consumption deserves attention of the entire... more >>

Checking IDs

September 3, 2013 | Article | By Robert Smith

Every employee working in the bar or club should understand the simple mechanics of screening a guests identification and the disastrous consequence... more >>

Andrew Wells

October 23, 2012 | Article | By Robert Plotkin

Andrew Wells is exactly who you’d like to have working at your bar. Gregarious, talented and knowledgeable about the craft, Wells has what it takes... more >>

Guy Smith, Executive Vice President, Diageo Corporate Relations

May 29, 2012 | Article | By Jack Robertiello

Guy Smith, Executive Vice President, Diageo Corporate Relations, created quite a stir recently at the Responsible Retailing Conference by accusing... more >>


December 19, 2011 | Article | By Robert Plotkin

You know you're going to have a bad day if you’re in court, and you see Randy Durnal take the stand for the plaintiff. In the area of dram shop... more >>

Rescue Tour logo

December 5, 2011 | Article | By Donna Hood Crecca

With more than 230 bar, club and restaurant operators in one room, you’d think it would be a pretty raucous atmosphere, and yet minutes before the... more >>


October 28, 2011 | News

Health Communications, Inc. unveiled TIPS for Gaming 2.0, an alcohol server training and certification program designed specifically for casinos,... more >>


September 21, 2011 | News

More than 1,500 Anheuser-Busch employees across the United States won’t be at their desks on Friday, Sept. 23. Instead, they’ll be out visiting... more >>

Peter Cressy

August 25, 2011 | News

Mayor Thomas M. Menino announced that the City of Boston, along with Patrόn Spirits, is increasing its support of the national “We Don’t Serve... more >>

March 22, 2011 | News

Heineken USA awarded Los Angeles-based distributors Mission Beverage Company and Harbor Distributing, LLC the company’s annual 1864 Award for... more >>

February 23, 2011 | News

The Distilled Spirits Council sponsored a media alcohol and health briefing yesterday showcasing the role alcohol can play in a healthy adult... more >>

January 20, 2011 | News

Health Communications, Inc., provider of the TIPS (Training for Intervention Procedures) Program, today announced the release of version 3.0 of the... more >>

December 21, 2010 | News

Crown Imports is partnering with the Chicago Transit Authority to promote responsible consumption of alcohol over the holidays. more >>

December 20, 2010 | News

Heineken USA and Taxi Magic are announcing a program for the holiday season that will help build awareness of the joint responsibility initiative. more >>

November 5, 2010 | News

Health Communications, Inc. announced the release of eTIPS On Premise 2.0, a new and improved version of its online training and certification... more >>

March 31, 2010 | News

Throughout April, the National Beer Wholesalers Association will recognize Alcohol Awareness Month to raise awareness about the problem of alcohol... more >>

Responsible Service of Alcohol Training

August 2, 2014 | By Nightclub & Bar

Topshelf Bartenders is now offering a new course to owners and managers in the food service industry. It's called 'Smart Service'. more >>

Courtroom Gavel

August 28, 2012 | By Robert Plotkin

I recently sat in on the deposition of a bar owner embroiled in a liquor liability civil suit. At issue was whether the defendant’s bartender had... more >>

Robert Plotkin

November 22, 2011 | By Robert Plotkin

Expect the unexpected. It’s a common enough saying but one that’s especially true in this business. more >>

Alissa Ponchione

April 18, 2011 | By Alissa Ponchione

After two toddlers were served alcohol at Applebee's and Olive Garden, operators should take the time to reevaluate their beverage policies. more >>

Donna Hood Crecca

November 30, 2010 | By Donna Hood Crecca

With all the attention on Four Loko, Joos and other caffeinated alcohol beverages sold in retail stores, bar and club operators need to review their... more >>

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