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May 17 2016 In this issue:
How to Handle Customer Complaints
The Comprehensive Guide to Making Social Media Your B*tch
Cool Cocktails for Hot Chicken
Faith in Flavors: Anything Can Fit in a Cocktail
Get Duffified: Updating Your Outdated Menu
Breaking Down Bourbon
Libbey Raises the Bar for Impeccable Bar Experiences with Master's Reserve
We Brought the Shandy to America
How to Handle Customer Complaints 
Customer complaints are a part of operating a bar or nightclub. Learn to see them as an opportunity to discover problems within your business and turn an unhappy customer...
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The Comprehensive Guide to Making Social Media Your B*tch 
Are you ready to conquer Facebook, Twitter and Instagram? If you are, here is a comprehensive guide that will help you master three of the most popular and widely...
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Cool Cocktails for Hot Chicken 
Hot chicken, Nashville's native specialty, is a breaded, fried, and spicy dish. But what cocktails should you pair with this hot poultry delicacy? JailBird, a hot chicken pop-up...
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Faith in Flavors: Anything Can Fit in a Cocktail 
When someone knows how to extract flavors, just about anything can be a cocktail ingredient. That is the belief and approach to cocktail creation of Alan Walter, head...
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Get Duffified: Updating Your Outdated Menu 
Chef Brian Duffy says that we're in the greatest place for food we've ever been, partially due to lower food costs and the absence of the pretentiousness we experienced in the...
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Breaking Down Bourbon 
One of the best ways to sell more of any product is to educate yourself and your staff. Passing on that knowledge to your guests will pique their interest and curiosity and...
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Libbey Raises the Bar for Impeccable Bar Experiences with Master's Reserve 
Libbey® has created glassware on par with today's elevated beverage experience. Based on exacting details, testing formulations and sensual design elements, Libbey has...
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We Brought the Shandy to America 
Necessity is the mother of invention, and when a group of cyclists arrived at a bar in Munich in 1922, they needed to quench their thirst. Franz Kugler didn't have enough beer...
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