Tim Kirkland

In challenging climates, the first instinct for many bar, nightclub and restaurant operators is to start looking for places to cut. Beware this temptation!

To reinforce the importance of selling rather than simply serving, frame the benefits of adopting selling behaviors to your staff around how they can affect tip income drastically.

It's not cost control or driving sales or marketing that is a nightclub or bar manager's primary responsibility at the venue, it's the people.

Empower team members to check identification, no matter what their position. Make sure they know how to do it thoroughly with these five steps.

Happy hour is becoming more popular, and operators who step up with something interesting stand to benefit. If you haven’t revised your happy hour program recently, consider these steps.

Make sure your entire team understands the importance of monitoring guest consumption and can recognize the signs of intoxication. Here are some tips.