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NCB Author

Paul Bagdan Ph.D.

Professor -- The School of Hospitality

Paul Bagdan Ph.D.

A JWU faculty member since 1999, Paul Bagdan has spent more than 20 years in the hospitality industry working in resorts, hotels and restaurants, including the Omni Sagamore.

Bagdan specializes in technology, service management and learning styles, and teaches courses in strategic management, marketing, human resources and customer service and has taught briefly in France as part of a faculty exchange. He also serves as faculty advisor to the Eta Sigma Delta National Honor Society.

In addition to being a Certified Hospitality Educator (CHE), Bagdan is both a Certified Food Safety Trainer and a Responsible Alcohol Service Trainer for the state of Rhode Island. He is a member of the RI Hospitality Association and the International Council on Hotel, Restaurant and Institutional Education (ICHRIE), serving as Treasurer for the Northeast Federation of ICHRIE.


·         AOS, Schenectady County Community College

·         BS, University of Massachusetts

·         MS, Rochester Institute of Technology

·         PhD, Kansas State University

Everyone wants to have great employees, but only a few bars do. Article
Your Staff Still Sucks   December 9, 2014
By: Brian Warrener,Paul Bagdan Ph.D.

Everyone wants to have great employees, but only a few bars do. How do they do it? What are their secrets?

Speed Rack Bartender Article
Staying Calm In A Fast-Paced Work Environment   January 14, 2014
By: Brian Warrener,Paul Bagdan Ph.D.

Keeping your cool is critical to your personal and professional well-being. Here we present some of the best-known methods for managing stress.

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