This process of “concierge management” blends well into cities that practice “concierge policing and government” to...Read more
Contributing Writer - Responsible Hospitality Institute
Contributing Writer Since August 13, 2010
Jim Peters is founder and president of the Santa Cruz, Calif.-based Responsible Hospitality Institute, which was created in 1983 to promote legal and social responsibility programs for the hospitality industry. He is a leading authority on legal and social trends impacting the industry and has organized conferences and coalitions at the local, state and national levels.