Jeff Kahler is the founding principal at Ready Training Online (RTO). Jeff’s passion for training was sparked long before he started RTO. Jeff began his career as a restaurateur, purchasing his first pizza shop at age 18. Early on, he learned that the key to success in the low-margin restaurant business was through a well-trained staff. Jeff leveraged that passion for training and service to expand from a single store to a 9-unit franchise. In 2004, Jeff partnered with other industry experts and began refining, evolving, and expanding Ready Training Online to do for other companies what it did for his own business. In 2014, RTO acquired the Service That Sells! brand of hospitality training books and videos. Many popular Service That Sells! concepts are now available as online training workshops delivered through RTO’s learning management system.