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NCB Author

Brian Warrener

Professor


Brian Warrener

Professor Brian Warrener has enjoyed a long and distinguished career in the hospitality industry.  He began waiting tables in 1985 and has since worked in virtually every position within food and beverage operations, including bar back, bartender, bouncer, beverage manager, assistant manager and general manager.

Since 2002 Professor Warrener has been a full-time faculty member in the School of Hospitality at Johnson & Wales University.  His teaching focuses on food and beverage operations and beverage operations and management.  He has taught classes in the Center for Food and Beverage Management; the Center for Sports, Entertainment and Event Management; The International Hotel School; the Center for Travel and Tourism and the Alan Shawn Feinstein Graduate School.  Professor Warrener has twice taught at Escola Superior de Hotelaria e Tourismo in Estoril, Portugal.

Professor Warrener has held a number of certifications including the AH&LA Certified Hospitality Educator; The Wine and Spirits Education Trust Certificates in Wine and Spirits and in Professional Spirits Management; and Certified Instructor by ServSafe Alcohol, TIPS, ServSafe Sanitation and the RI Department of Health.

Professor Warrener has presented to both local and national professional associations.  He has written extensively on the topic of beverage operations for a number of national publications including Slammed Magazine, Bar Business Magazine and Nightclub & Bar.  He holds an M.B.A. from the University of Rhode Island and a B.A from Harvard University.


Tips for Better Customer Service Article
7 Ways to Better Customer Service   October 13, 2014
By: Brian Warrener

Here’s some tough love. You need to quit blaming all of the lousy service encounters in your bar on your staff and evaluate your own efforts and their effectiveness.

The Importance of First Impressions at Your Bar Article
The Importance of First Impressions   September 23, 2014
By: Brian Warrener

The importance of a first impression is considered by most to be an unquestioned truism. Scientists and Psychologists repeatedly stress the significance of the initial encounter.

Steps to Get the Most Out of Your Staff Article
5 Steps to Get the Most Out of Your Staff   August 25, 2014
By: Brian Warrener

Your employees are tasked with delivering your vision and nurturing your establishment’s relationship with your customer. Getting the most from your team is of critical importance. Here’s how.

Turning Service Failures into Successes Article
Turning Service Failures into Successes   July 15, 2014
By: Brian Warrener

Mistakes are inevitable and the nature of the bar business makes them more likely than in most other industries. However, turning a service failure into a success is worth the effort.

How To Hire Bar Staff Article
How to Find the Best Staff    June 24, 2014
By: Brian Warrener

It’s your bar. It’s your vision. The financial risk is yours. And yet, with some direction but no absolute control, you turn the whole thing over to some number and combination of managers and staff to execute.

Staff Management / Lead By Example Article
Manage Staff by Setting an Example   May 13, 2014
By: Brian Warrener

Management is making other people do what you want them to do. What you want your staff to do is provide exceptional customer service. Here are 5 emotional intelligence's for you to set an example of behaviors you want them to emulate.

Kitchen Manager Article
Are Your Kitchen Managers Effective?    April 21, 2014
By: Brian Warrener

Having individuals to turn you kitchen into a center of efficiency and driver of guest satisfaction is critical to your financial success.

Pricing Article
6 Steps to Rational Pricing   March 18, 2014
By: Brian Warrener

It’s never been a particularly good idea to use incomplete or arbitrary methods to determine the prices you will charge for your offerings. The relatively higher cost of the quality products and expertise expected by today’s customer, and your efforts to provide what they expect, makes it an...more >>

Adhering to Systems Article
Adhering to Systems Creates Efficiency   February 10, 2014
By: Brian Warrener

Sys-tem (sistum), noun. A set of principles or procedures according to which something is done; an organized scheme or method.

Speed Rack Bartender Article
Staying Calm In A Fast-Paced Work Environment   January 14, 2014
By: Brian Warrener,Paul Bagdan Ph.D.

Keeping your cool is critical to your personal and professional well-being. Here we present some of the best-known methods for managing stress.

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