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Opportunity Knocks
On-Premise Alcohol Consumption Trends I've been in the industry for 15 years, and this was the most
interesting year yet for me, because I learned so much. One of the
things we do at Next Level Marketing is custom on-premise consumer
research. We’ve done consumer studies for top spirit brands and top
on-premise chains. It’s given me a total consumer perspective across
beer, wine and spirits and also across gender and age lines.
Here are my top 10 insights from our studies.
Beverage alcohol
consumption is changing. When we asked consumers to describe their
drinking behavior, 22 percent say they are primarily spirits drinkers,
19 percent say they are primarily beer drinkers, 11 percent say they
are primarily wine drinkers, and 18 percent say they drink beer, wine
and spirits. This is the first time we saw spirits top beer as the
primary beverage alcohol type.
In terms of drinks per occasion, over 80 percent of consumers say
they have 1-2 beverage alcohol drinks when they have drinks in bars or
restaurants. Not surprisingly, younger male consumers are more like to
have a third drink.
This means that consumers are taking responsibility seriously and
that operators have only one chance to get it right. The key is to get
consumers who have only one drink to have two, and operational
excellence is required to do it.
We asked consumers what most influences their decision about what
drinks they order. One third of consumers said that nothing influences
them because they know what they will order before they walk in.
However, two thirds of consumers are influenced in the bar or
restaurant and menus are the most important order influencers.
Drink menus are key beverage program drivers, and 75 percent of
consumers say that they read drink menus. It still surprises me that so
many on-premise accounts don’t have drink menus. Consumers say they
want to see drink menus that feature a good selection of beer, wine and
spirit offerings with drink descriptions, pictures and brands
featured.
We’ve all heard that today’s consumers are looking to trade up and
discover better drinking experiences, and that certainly seems to be
the case. Over 60 percent of consumers said they have ordered a new
beverage alcohol drink over the last 90 days and that drink samples are
the best way to get them to try new drinks.
This calls attention to a huge opportunity for on-premise operators
to sample the new drinks that they are featuring. Our experience with
big chains tells us that 40 percent of consumers that get a free sample
buy a revenue drink.
Taste and brand are the most important purchase factors, so
operators must make sure that their beverage offerings are great
tasting and that they are made with premium brands.
This sounds obvious, but it is much more complicated than it seems. See below.
Beverage alcohol consumption by type varies greatly by gender and
age. Males are more likely to be primarily beer drinkers, while females
skew to drinking primarily spirit cocktails. Younger consumers are more
likely to consume primarily spirit cocktails, while older consumers are
more likely to consume primarily wine.
Consumer influence varies by gender and age. Younger, female consumers
are more influenced. Older, male consumers are more likely to know what
they want. Females and younger consumers read drink menus more than
males and older consumers do. Females are more interested in seeing
drink descriptions and pictures on drink menus, while males are more
interested in brands, logos and bottle shots. Females and younger
consumers are more likely to order new drinks than males and older
consumers are.
The top drinks vary greatly by gender and age. In beer, males and
older consumers prefer draft beer, while females and younger consumers
prefer beer in bottles.
With regard to wine, males skew to full-flavored reds, and females
skew to light-flavored whites and blush wines. Younger consumers skew
to medium-flavored whites, light-flavored whites and light-flavored
reds. Older consumers skew to full-flavored reds, full-flavored whites
and light blush wines. Males skew to merlot and cabernet, while females
skew to white zinfandel and chardonnay.
In spirits, females skew more to flavored drinks than do males, and
flavored consumption — especially strawberry, raspberry, peach and
apple — skews to younger consumers.
The Margarita is the No. 1 drink across all gender and age lines,
with a female skew. Males lean toward Rum & Coke and non-flavored
drinks like Vodka Martinis, Vodka & Tonics, Gin & Tonics,
Screwdrivers and Scotch on the Rocks. Females skew to flavored
Martinis, Daiquiris, Piña Coladas, Vodka Cranberrys, Mudslides and
Cosmo cocktails. Older consumers skew to coffee drinks, White Russians
and Bloody Marys.
The top brands vary greatly across gender and age. Males skew to
Budweiser, MGD and Coors. Females skew to Bud Light and Coors Light.
Younger consumers want Budweiser and Bud Light. Older consumers skew to
Miller Lite, Coors Light, MGD and Coors. Within imports, males skew to
Heineken, Guinness, Bass, Foster’s and Beck’s, while females lean
toward Corona and Corona Light. Younger consumers tend to favor Corona,
Stella and Heineken, and older consumers skew to Guinness, Bass and
Heineken.
In wine, males skew to brands such as Kendall Jackson, Robert
Mondavi and Jacob’s Creek. Females tend to go to Sutter Home, Yellow
Tail and Arbor Mist. For younger consumers, Yellow Tail, Chateau St.
Michelle and Coppola are popular, while older consumers tend toward
Sutter Home, Beringer and Turning Leaf.
Among spirit brands, males skew to brands such as Jack Daniel’s,
Grey Goose, Crown Royal, Jim Beam, Tanqueray, Stoli, Seagram’s 7 And
Seagram’s. Females skew to Absolut, Bailey’s, Kahlua, Smirnoff, Malibu
and Skyy. Younger consumers skew to Captain Morgan, Grey Goose, Malibu,
Skyy, Patron, Hennessey and Midori. Older consumers skew to brands such
as Kahlua, Grand Marnier, Seagram’s, Johnnie Walker, Chivas, Makers,
Glenlivet, Canadian Club and Courvoisier.
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