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At Neighbor's in Atlanta, the Fences
are Down and the Finances are Up
Hotlanta. On a summer
night, there are few nicer cities in which to kick back — feet on the
table and Southern food on the way. Where big-city style blends with
rural Georgia hospitality, the balmy nights call for relaxing within
the comfort of a cold beer and good tunes.
The city itself is made up of a centralized
downtown, but if you ask any local, the best nights are born in one of
the scattered neighborhoods that stretch the fun far beyond the
invisible lines of the metropolis.
From Little Five Points to Buckhead
to Vinings, Atlanta residents are free to make the night whatever their
hearts desire. In the neighborhood of Virginia Highlands, however,
Neighbor’s takes most of the business and the name with a somewhat
serious smile.
Back in the Day
Owner Doug Landau graduated from Emory
college and put his knowledge to the task of setting up Neighbor’s as a
true Atlanta watering hole. Upon entering back in 1986, one of his
friends might have noticed a few things — and it would have ended
there: Landau behind the bar, a tiny kitchen behind the fireplace — and
not a whole lot else.
“Basically you are talking about a tiny, little
room that had roughly 1,500 square feet for the entire place —
including the patio,” Chris Eissman, president of Neighbor’s and Dark
Horse Tavern and Grill, Landau’s other venue a few blocks away,
says.
“Back when we started,” he says of coming on board in the
very early ‘90s, “Neighbor’s was only open for lunch in the spring and
summer and fall. We didn’t even open for lunch in the wintertime
because it was so small and so slow. It wasn’t even worth being
open.”
Movin’ on Up
“Right now,” Eissman says, “we have probably gone
from 1,500 square feet back then to almost 5,000 — 2,200 feet of deck,
with about 50 tables and 2,700 square feet inside.”
The group began
expanding both the physical space and the concept in the early 90s,
working over everything from the menus to the seating. One of the
greatest tricks was using Landau’s live music venue Dark Horse Tavern —
as a sort of lever to boost Neighbor’s.
“We had Dark Horse, which was a
live music venue that did a lot of the singles scene,” Eissman says.
“It had multi-levels with really strong winter and summer business.
Then, we had Neighbor’s with the patio. Neighbor’s would do really well
in nice weather. So, we began to take the weak part of one and make it
the strength of the other.”
They focused on pulling a larger lunch crowd
year-round by accruing the space next door and opening up the place up
with a new breakfast area with diner-style seating, a lounge area and
an a more open atmosphere — all of which enticed the neighborhood
families for French toast and orange juice along with the college kids
for beer and bomb shots.
Standing Room Only
The license to longevity for
Neighbor’s lay in looking at the big picture and offering the clientele
a simple, uncomplicated version of what they wanted. The more laid-back
and unobtrusive and open it became, the larger the numbers and higher
the profits.“
Our biggest selling feature is our patio,” General Manager
Whit Finks says. “There are only two bars in our neighborhood that have
patios. If you don’t get a seat on our patio by 6:30 on a Saturday
night, you are not getting a seat unless you get really lucky. People
stay there — big time.”
With a management style of “if it ain’t broke,
don’t fix it,” the song on the patio remains the same.“
We purposefully
have not put a lot of structures to cover the sunlight on the deck,”
Eissman says. “The restaurant next to us has a giant trellis that looks
beautiful, but on a nice day, nobody is sitting over there because
everyone wants to be outside in the sun.”
In addition to the patio, whose only facelift has been a misting system
in the summer and electric heaters in the winter, the company benefits
from their drink list, which caters to the college taste bud.
Neighbor’s offers an awe-inspiring 10 bomb shots, including the Dr.
Steinbomb (Absolut Citron dropped into a Warsteiner), the Conquistador
(Jose Quervo Gold dropped into a Coors Light) and the Fa Shizzle Dizzle
(Absolut Vanilla dropped into a Red Bull and ginger ale).
“On a good Saturday night,” Fink says, “we probably sell 250.”
The menu also contains 28 bottled beers and 17 draft, with new
additions such as Heineken Light appearing regularly. And, a
sophisticated spirit selection.
“Just like everybody else, I have noticed that there has been a
gravitation towards your higher-end, call brands,” Eissman says. “We
got rid of the $5 a bottle, well-brand vodka. When you order a vodka,
you get Finlandia and up.”
The Day-to-Day And the Face-to-Face
According to Eissman, a substantial portion of the credit for the guest
traffic also comes from the presence and caring persistence of
ownership.
“Doug (Landau) can throw a rock from where he lives and hit Neighbor’s.
So, he begins every day there. When you have an owner on-site, who is
involved in the business like that, you know, it is a really different
thing,” Eissman says.
Evident in the 35 empty keg shells refilled a week and the 10-12
percent average, annual growth rate, Neighbor’s has captured the
hearts — and loyalty — of all types in Atlanta.
“We are lucky enough to have been around for so long,” Eissman says.
“People just say, ‘Let’s meet at Neighbor’s before we go to the ball
game’ or ‘Let’s meet at Neighbor’s and just hang out on the patio.
“A couple of our regulars are staffers at the Carter Center. They kept
talking about us, and we ended up having Jimmy and Roselyn Carter come
and eat dinner one night with the Secret Service in tow.”
And former President Carter’s reaction? A fitting, “Y’all have a real
nice place
here.” NCB
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